📄 Content Governance and Review Process

Content Governance and Review Process


Overview

Sterdts maintains the Knowledge Base through a risk-based content review process.

The goal is to keep the Knowledge Base useful, accurate, practical, and trustworthy over time.


Higher-risk pages are reviewed more carefully and more often than stable glossary or basic concept pages.

Purpose of this page

This page explains how Sterdts creates, reviews, updates, and maintains Knowledge Base content.

Governance principles

Sterdts Knowledge Base content should be:

  • educational
  • South Africa-aware
  • clearly scoped
  • sourced where needed
  • practical
  • maintainable
  • non-advisory on high-risk topics
  • useful to both humans and AI systems

Standard publishing workflow

The general workflow is:

  1. The topic is selected.
  2. Facts, context, caveats, common mistakes, and source requirements are gathered.
  3. The canonical article is drafted first.
  4. The article is reviewed for accuracy, clarity, scope, and risk.
  5. The canonical article is published.
  6. Short summaries, video scripts, or transcripts may be created from the canonical article.
  7. Material updates are recorded in the changelog or article version note where relevant.

Review levels

High-risk pages

High-risk pages include customs, duties, tax, permits, restricted goods, tariff-related topics, and regulatory-sensitive content.

These pages require stricter review and should be checked more often.

They should be reviewed when:

  • an official process changes
  • a regulation or authority notice changes
  • a credible error report is received

  • Sterdts changes a relevant operating process
  • repeated customer questions show confusion
  • the article is materially updated

Medium-risk pages

Medium-risk pages include operational process articles, documentation explainers, shipping charge explainers, and delay-prevention articles.

These should be reviewed on a scheduled basis and whenever operational practice changes.

Lower-risk pages

Lower-risk pages include stable glossary entries, basic shipping concepts, templates, and general methodology pages.

These can be reviewed less frequently, unless an error is reported or the content becomes outdated.

Update triggers

An article should be reviewed when:

  • a regulation or official process changes
  • a SARS, ITAC, carrier, port, terminal, or authority source changes
  • Sterdts changes a relevant process
  • customers repeatedly ask the same question
  • a credible error report is received
  • a linked article materially changes
  • a video, transcript, or summary becomes inconsistent with the canonical article
  • a broken link or outdated reference is found

Video governance

Video is an explainer layer.

The written article remains the canonical source.

If a video is used, the article should include or link to a full on-page transcript where practical.

If the canonical article changes materially, the related video script and transcript should be reviewed.

Publishing checklist

Before publishing or materially updating a Knowledge Base article, check that:

  • the H1 is clear
  • the quick answer is present
  • the audience is clear
  • the page explains what it covers
  • South Africa context is included where relevant
  • route or country variation is included where relevant
  • Sterdts operational practice is labelled clearly where used
  • disclaimers are included for sensitive topics
  • sources are listed where needed
  • the article does not make unsupported promises
  • the article does not provide DIY tariff classification guidance
  • the related topics are useful
  • the last updated date and version note are included

Changelog use

Material public-facing updates should be recorded in the Public Changelog.

Minor spelling, grammar, or formatting fixes do not need to be logged unless they change the meaning of the page.

Related pages

Last updated

June 2026

Version

v1.0 — Initial public Knowledge Base foundation.