Who we are
Sterdts (Pty) Ltd (Reg. No. 2016/159326/07) provides freight forwarding and international moving services. This Privacy Policy (our Privacy Notice under the Protection of Personal Information Act, ‘POPIA’) explains how Sterdts (Pty) Ltd processes personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Information Officer
Gert Mostert
Tel: +27 87 057 2777
Email: info@sterdts.co.za
Address: Willow Wood, 220 3rd Street, Chartwell, Johannesburg, 2055, South Africa
1. What personal information we collect
Depending on your relationship with us, we may process:
Identity & Contact
Names, ID/passport details, email addresses, phone numbers, physical and postal addresses, company details.
Service & Contract
Shipment details, collection and delivery locations, customs documentation, survey details, invoices/quotes, reference numbers and related correspondence.
Financial
Payment details (limited to what is necessary to process payments), VAT numbers and basic account reconciliation information.
Compliance
KYC/FICA/RCG documentation and any other information required by law, regulators or industry bodies for anti-money-laundering, sanctions and trade controls.
Technical (site use)
IP address, device and browser data, pages visited, basic interaction data and similar analytics.
We collect information:
Directly from you (for example through enquiries, surveys, bookings and email).
During service delivery (for example through our operations and partners).
From third parties where lawful (for example carriers, agents, analytics providers, public registers or credit-information sources).
2. Why we process personal information (lawful purposes)
We process personal information only for specific, lawful purposes, including:
To perform a contract you request
Providing quotes, surveys, bookings, transport, storage, customs and related services.
To comply with law
Tax, customs, PAIA/POPIA duties, regulatory reporting, record-keeping and audit requirements.
Legitimate interests
Secure operations and systems, quality and service improvement, client support, fraud prevention and network/security monitoring.
Consent-based uses where required
Certain marketing preferences or optional services that require your consent.
We apply purpose limitation and collect only what is necessary for the stated purposes.
3. Sharing and operators (third-party processors)
We may share personal information, on a need-to-know basis, with:
Operators / Processors
IT, hosting, email and cloud providers; analytics and CRM tools; couriers/carriers; payment providers and other service providers operating under written terms that require POPIA-compliant safeguards.
Regulators and authorities
Where disclosure is required by law, court order, regulatory obligation or law-enforcement request.
Professional advisers
Legal, audit, accounting and similar advisers, under confidentiality obligations.
We do not sell your personal information.
4. Security safeguards
We use layered technical and organisational controls to protect personal information, including for example:
Access control and role-based permissions
Encryption where appropriate
Endpoint, email and malware protection
Physical security and controlled access to premises
Clean-desk practices and secure disposal of records
Incident-response processes
These measures are governed by our internal information-security policies and procedures. No system is completely risk-free, but we take reasonable and appropriate steps to protect personal information.
5. Retention & deletion
We keep personal information only as long as reasonably necessary for:
Providing services and managing our relationship with you
Complying with legal, tax and regulatory requirements
Legitimate business purposes such as record-keeping and establishing or defending legal claims
After this, we dispose of or de-identify personal information securely. Our internal Data Retention and Data Destruction controls apply high-level retention principles per category (for example statutory tax records kept for prescribed periods).
6. Cross-border transfers
We generally process personal information in South Africa. If it becomes necessary to transfer personal information outside South Africa for service or legal reasons (for example to overseas partners, agents or service providers), we will take steps to ensure an adequate level of protection, for example through:
Applicable law in the receiving country
Binding corporate rules or similar frameworks
Contracts that require a level of protection substantially similar to POPIA
7. Your POPIA rights
Subject to certain lawful limitations, you may have the right to:
Request access to your personal information, or confirmation whether we process it
Request correction or deletion of personal information (subject to legal retention requirements)
Object to certain types of processing, or withdraw consent where processing is based on consent
Request restriction of processing in specific circumstances
How to exercise your rights
Email the Information Officer at info@sterdts.co.za; and/or
Use our PAIA process (forms and details are set out in our PAIA Manual).
If you are unhappy with our response, you may lodge a complaint with the Information Regulator (South Africa) via the contact details on inforegulator.org.za.
8. Cookies & website analytics
We use cookies and similar technologies on our website to:
Run the site and deliver core functions
Remember user preferences
Improve performance and understand how the site is used (for example aggregate analytics on pages visited)
You can control cookies in your browser settings. Blocking certain cookies may affect site functionality. For more detail on the types of cookies we use and how they are categorised, please see our Cookie Policy.
9. Marketing communications
We may send:
Service-related communications (for example booking updates, operational notices, account queries)
Where permitted, Sterdts news or offers relating to our services
You can opt out of marketing at any time using the link in our emails or by contacting us at info@sterdts.co.za. Transactional/service notices related to your shipments or accounts are not regarded as marketing and may still be sent.
10. How this notice works with our other legal documents
To avoid duplication and keep a single source of truth:
Our Standard Trading Conditions (STCs) govern the services we provide and refer back to this Privacy Notice for data-protection aspects.
Our Email Disclaimer refers to this Privacy Notice for how we process information contained in emails.
Our PAIA Manual sets out the formal access-to-information procedure and forms.
Our Cookie Policy provides more detail on cookies and similar technologies used on our website.
Where there is any conflict between this summary and applicable law, the law will prevail.
Contact details
For privacy queries, concerns or to exercise your POPIA rights:
Information Officer:
Gert Mostert
Contact details:
Tel: +27 87 057 2777
Email: info@sterdts.co.za
Postal/physical address:
Sterdts (Pty) Ltd
Willow Wood, 220 3rd Street
Chartwell, Johannesburg, 2055
South Africa