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Migrants.
Moving household goods to or from South Africa can feel complex — but it becomes manageable when you break it into a few clear decisions: timing, volume, packing scope, and destination handover.
This is a start-here page for people relocating. It focuses on what to decide early, what causes delays, and what we need to quote accurately — then links you to the deeper service pages for detail.
Start here in 10 minutes
If you only do one thing today, do this:
Choose your timing window:
fixed deadline vs flexible month
List what’s moving:
a simple room list or major-item list is enough to start
Decide packing scope:
owner-packed vs professional packing (or a mix)
Confirm access at both ends:
stairs, lifts, parking, estate rules, receiving hours
Flag special items:
fragile, oversized, high-value, or anything you’re unsure about
This reduces follow-ups later and helps keep planning realistic.
The key choices that shape your move
For the full moving workflow overview, see international-moving.
Volume and what you’re taking
Most delays and rework come from unclear volume. You don’t need perfect measurements — but you do need a reasonable list. Start with rooms (bedrooms, lounge, kitchen, garage/storage) and mark large items (beds, couches, desks, appliances). If you’re unsure, photos or a short walk-through video can help us estimate more accurately.
Packing scope and handling
Packing decisions affect scheduling and how smoothly the shipment moves through handovers. Some people prefer to pack everything themselves. Others prefer professional packing for fragile items, awkward shapes, or when time is tight. If you’re unsure, choose a mixed approach (you pack the simple items; we pack the fragile or high-risk items).
For packing methods, materials, and special-item handling, see specialised-packing.
Service level and handover points
International moves are easiest when the handovers are clear. Some clients want end-to-end help. Others prefer to manage parts of the move themselves. The key is agreeing what “start” and “finish” mean for your quote — so there are no surprises later.
Timing and flexibility
If you have a fixed departure or arrival date, tell us early. Some steps are time-bound (booking windows, collection scheduling, delivery appointments). If your timing is flexible, you usually have more options and less pressure.
What we need to quote (household moves)
Send a single “inputs pack” with the items below. More complete inputs usually mean fewer follow-ups later.
Why it matters:
Planning collection approach and access needs
Common mistake to avoid:
Only sending a city name
Why it matters:
Planning delivery approach and constraints
Common mistake to avoid:
Waiting until late to confirm destination details
Why it matters:
Helps plan sequencing and availability
Common mistake to avoid:
Using “ASAP” with no dates
Why it matters:
Shapes the right solution and prevents rework
Common mistake to avoid:
Forgetting garage/storage items
Why it matters:
Sets labour, materials, and planning time
Common mistake to avoid:
Deciding packing scope at the last minute
Why it matters:
Impacts time, equipment, and feasibility
Common mistake to avoid:
Not mentioning stairs/lifts/parking rules
Why it matters:
May need special handling or separate planning
Common mistake to avoid:
Only mentioning special items after scheduling
Why it matters:
Ensures scope is aligned (who does what, where)
Common mistake to avoid:
Assuming door delivery when it wasn’t requested
Why it matters:
Reduces surprises and speeds estimating
Common mistake to avoid:
Sending close-ups without room context
Tip: If you don’t know your volume yet, send a basic room list and mark the largest items. That’s enough to start.
Start your quote request →contactus
What happens next (6 steps, plain language)
1
You send the basics via contactus
(addresses, timing, list, packing preference).
2
We confirm scope and constraints
(handover points, access, special items, gaps to resolve).
3
We send a quote
with clear inclusions and assumptions.
4
On acceptance, we schedule
packing/collection and align the timeline.
5
We coordinate shipment sequencing
and provide milestone updates as it moves through key stages.
6
Delivery and handover
are confirmed, then we close out any remaining admin.
Common pitfalls — and how to reduce the risk
1. Unclear volume or incomplete lists
This is the most common cause of rework. A simple room list is better than a single rough guess. Add storage areas and large items.
2. Access surprises
If a building or estate has restrictions, it can change planning and timing. Share access details early (stairs, lift bookings, parking distance, receiving hours).
3. Late changes to dates or scope
Relocations often shift as travel plans change. If anything changes, tell us early so we can adjust the plan without last-minute pressure.
4. Special items flagged too late
Fragile, oversized, or high-value items benefit from early planning. If you’re unsure whether something is “special”, include it anyway.
For general guidance, see faq. For regulatory context, see regulations.
Where to go deeper.
Warehousing
Couriers
International moving
Contact Us
FAQ
Specialised packing
Closing CTA
If you send us your timing window and a rough room list, we can usually reduce uncertainty quickly and tell you what matters next.